Return & Refund Policy

At MILADOPIZSHOP, we want you to be satisfied with your purchase. Please review our return and refund policy before placing an order.

1. Return Eligibility

You may request a return within 15 days of delivery.

To be eligible for a return, the item must be:

• Unused and unopened.

• In its original packaging and in the same condition as received.

• Accompanied by a receipt or other proof of purchase.

Due to the nature of skincare and cosmetic products, we generally cannot accept returns of products that have been opened or used, unless the item is defective, damaged, incorrectly shipped, or otherwise eligible for a remedy under applicable law.

All returns require prior authorization from MILADOPIZSHOP. Please contact us before sending any item back. Unauthorized returns may not be accepted.

Please do not return products directly to the manufacturer.

2. How to Request a Return

To request a Return Authorization (RA), email us at miladopizshop@gmail.com with the following information:

• Full name

• Email address

• Phone number

• Order number or proof of purchase

• Reason for the return

• Photos of the item and packaging, if the item is damaged, defective, or incorrect

Once your request has been reviewed, we will provide instructions for the return, if approved.

3. Refunds

Once your returned item is received and inspected, we will notify you by email whether your refund has been approved or declined.

If approved, your refund will be issued to your original payment method. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable, except where required by applicable law or when the return is due to an error on our part.

4. Late or Missing Refunds

If you have not received your refund:

1. Check your bank account or credit card statement again.

2. Contact your credit card company or payment provider, as processing may take additional time.

3. Contact your bank if the refund has not appeared.

If you have completed these steps and still have not received your refund, please contact us at miladopizshop@gmail.com.

5. Sale Items

Sale items are generally not eligible for refunds for reasons such as a change of mind.

This restriction does not apply where a refund or other remedy is required by applicable law, including eligible cases involving defective, damaged, or incorrectly shipped products.

6. Exchanges

We offer exchanges for items that arrive damaged, defective, or incorrectly shipped, subject to review and availability.

If you need an exchange for the same item, please contact us at miladopizshop@gmail.com and include your order number and photos of the item, if applicable.

7. Return Shipping

If the return is due to our error, such as an incorrect item or a product that arrived damaged or defective, MILADOPIZSHOP will provide instructions for return shipping and cover the reasonable return shipping costs, as applicable.

For approved returns due to a change of mind or other customer-related reasons, the customer is responsible for return shipping costs. Return shipping charges paid by the customer are non-refundable.

We recommend using a trackable shipping service for returned items. We cannot guarantee receipt of items sent without tracking.

8. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us at miladopizshop@gmail.com as soon as possible.

Please include your order number, a description of the issue, and clear photos of the item and packaging. We will review your request and provide appropriate instructions for a resolution.

9. Contact Us

If you have any questions about our Return & Refund Policy, please contact:

MILADOPIZSHOP
Email: miladopizshop@gmail.com

We appreciate your business and thank you for shopping with MILADOPIZSHOP.